How can we help?

Find answers in our documentation or reach out to our support team.

Documentation

Detailed guides, tutorials, and API reference.

Browse docs

Email Support

Get help from our support team via email.

support@bleep-it.com

Community

Connect with other users and share knowledge.

Contact community team

Support Response Times

Individual Plan

48 hours

Email support, business hours

Team Plan

24 hours

Priority email support + dedicated account manager

Frequently Asked Questions

How do I install the Bleep proxy?

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Download the installer from your dashboard, run it, and enter your license key when prompted. The proxy will automatically configure itself. See our installation guide for detailed steps.

Does Bleep slow down my AI requests?

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Bleep adds less than 10ms of latency to requests. Our detection engine is optimized for real-time processing and runs locally on your network.

What happens when sensitive data is detected?

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Based on your policy settings, Bleep can block the request entirely, redact the sensitive data while allowing the request, or log the event for review while allowing the request through.

Can I customize what data patterns are detected?

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Yes. You can create custom detection patterns using regex or our pattern builder. You can also adjust the sensitivity of built-in patterns or disable them entirely.

Is my data stored by Bleep?

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We do not store the content of your requests. Only metadata about detections is logged for audit purposes. The actual sensitive data found is never stored or transmitted to our servers.

How do I add more seats to my subscription?

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Go to Dashboard > Billing and click "Manage subscription". You can add seats at any time and will be charged prorated for the remainder of your billing period.

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